SHIPPING & RETURNS
Looking for the low down on our shipping options, an update on your order, or details on our returns policy? You're in the right place.
Shipping
We ship to all locations in Australia, Hong Kong, Singapore, and New Zealand from this website and provide free standard shipping to Australia for orders over $50.
We’re currently experiencing high order volumes. Please allow 1-2 business days for order processing prior to shipment. We appreciate your patience and understanding whilst we process orders as quickly as possible.
If you are looking for an update on your shipped order, please check your order status or email notifications for updates.
All orders placed before 5am AEST are packaged and dispatched on the same business day.
Orders placed after 5am AEST on business days, or on weekends and public holidays will be dispatched on the following business day.
Please note, there may be delays in processing during sales and holiday events.
All orders are shipped with Australia Post with the option of a Standard or Express service from our warehouse based in New South Wales, Australia.
Australia
Standard
Enjoy free shipping on orders over $50. For orders under $50, shipping is only $5. Once your order has been dispatched, transit time is estimated within 3-9 business days depending on your location.
Express
Need your purchase sooner? Choose Express shipping at checkout for a small fee which will be calculated on your location and the weight of your order. Once your order has been dispatched, transit time is estimated within 2-5 business days depending on your location.
Hong Kong, Singapore, and New Zealand
We offer Standard International shipping for a small fee which will be calculated on your location and the weight of your order. Once your order has been dispatched, transit time is estimated within 7-12 business days depending on your location.
You will receive an email confirmation with your tracking number and a tracking link as soon as your order has been shipped.
For further updates on your delivery, please check your tracking link found in your email or your order status.
Outside of Australia, Hong Kong, Singapore, and New Zealand we also ship to the United States, Canada, United Kingdom, and Europe.
If you would like to place an order for a friend/family member located in any of these locations, please contact us.
Returns
We get it, shopping for spikes to relax on is tricky when you can’t try them first.
You can return your purchase free of charge for a refund or an exchange within 60 days of receiving your order, provided the items being returned are in the same condition as when you received them. We do not accept change-of-mind returns on gift cards, wholesale purchases, limited edition or clearance (final sale) items.
If you find that your Mat and/or Pillow is too light or too intense after you have used it, provided it is in good condition you may exchange it free of charge within 60 days of receiving your order for a different intensity.
You can request a return for a refund or an exchange via our contact form.
You will need the order number and email address that the items you wish to return were purchased with.
Please note that we only offer one exchange per order.
Once your return is received at our warehouse, we aim to process it within 5 working days.
If you have requested an exchange, you will receive an email notification containing your tracking information as soon as it has been processed.
If you have requested a refund, you will receive an email confirmation as soon as it has been processed. Please note, it may take an additional 1-2 days for the funds to clear through to your original method of payment.
Once your return request has been accepted, please post your return package to our warehouse.
NP Fulfilment
C/O Team Shakti Australia Pty Ltd
17 Interchange Drive
Eastern Creek
NSW 2766
Australia
Purchases bought from any of our retailers are not eligible for return directly with Shakti. In the event you are wanting to return a Shakti product that has been purchased through a retailer, please arrange this directly with the store it was purchased from.